Transport Regulations

This is an English translation for information only. The Slovak version is legally binding.

1. Introduction

These Transport Regulations are issued under Act No. 56/2012 Coll. on Road Transport by the carrier:

PT Taxi Komárno
CONSTRUCT TEAM s.r.o.
Eötvösa 4446, 945 01 Komárno, Slovakia
Company ID: 52471403

(the „Carrier"). They set out the conditions under which the Carrier provides taxi services and the rights and obligations of the Carrier, the driver and the passenger. These regulations are available in every vehicle and at www.pttaxi.sk.

2. Scope of service

The Carrier operates non-stop (24/7), mainly in Komárno and the surrounding area. By agreement it also drives anywhere in Slovakia and abroad.

3. Booking and the transport contract

A ride can be booked:

• by phone on +421 908 402 060 or +421 908 402 020,
• in the PT Taxi Komárno mobile app,
• directly with the driver of a free taxi.

The transport contract is concluded when the Carrier confirms the booking or when the passenger gets into the vehicle. When booking, the passenger states the pick-up place and time, destination, number of passengers and any special requirements (large luggage, an animal, a child seat).

4. Fares and the taximeter

City fares follow the current price list and are calculated by the taximeter, which the driver starts at the beginning of the ride and stops at its end.

For long-distance rides the price is agreed in advance and is binding for both parties. The current price list is displayed in the vehicle.

The passenger pays at the end of the ride in cash, by card in the vehicle or in the mobile app. The driver must issue a receipt from the taximeter. For longer rides the Carrier may ask for a deposit.

5. Route

The driver takes the passenger to the destination by the shortest or fastest reasonable route given the traffic. The passenger may choose their own route; in that case the fare is charged for the kilometres actually driven. Any change of destination or extra stop must be announced to the driver.

6. Number of passengers and children

A vehicle may carry no more passengers than the number of seats in its registration certificate. A car usually takes up to 4 passengers, a larger vehicle up to 8.

Children are carried in line with road traffic rules. The need for a child seat must be mentioned when booking. Children under 10 travel only with an adult.

7. Luggage

Luggage that fits in the boot and will not damage or soil the vehicle is carried free of charge. Bulky items (e.g. a bicycle, skis, a pram) must be mentioned when booking. The driver may refuse luggage that endangers safety, contains dangerous, flammable or foul-smelling substances, or whose carriage is prohibited by law.

The passenger is responsible for luggage they keep with them in the vehicle.

8. Animals

Small animals travel in a carrier or on the passenger's lap. Dogs may travel on a lead, muzzled and on a blanket or mat, with the driver's consent. Assistance and guide dogs are always carried free of charge. Please mention an animal when booking.

9. Passenger obligations

The passenger must:

• wear a seat belt during the ride,
• follow the driver's safety instructions,
• not smoke (including e-cigarettes) and not eat or drink without the driver's consent,
• not soil or damage the vehicle, and pay the cost of cleaning if they do,
• get out only at a safe place and on the pavement side,
• pay the fare at the end of the ride.

10. Driver and Carrier obligations

In particular, the driver must:

• provide a clean, roadworthy vehicle marked as a taxi,
• treat passengers courteously and help with loading and unloading luggage,
• keep these regulations and the current price list in the vehicle,
• use the taximeter and issue a receipt,
• drive safely and in accordance with the law.

11. Refusal of carriage

The driver may refuse or end a ride if the passenger:

• is under the influence of alcohol or drugs to an extent that endangers safety or may soil the vehicle,
• behaves in a way that endangers the driver, other passengers or road safety,
• refuses to follow these regulations or to pay a deposit,
• requests a ride that would break the law.

If a ride is ended for these reasons, the passenger pays for the distance driven so far.

12. Lost property

Items left in a vehicle are handed by the driver to the Carrier, which keeps them for at least 30 days and returns them to the owner on proof of ownership. Ask by phone or at komarnopttaxi@gmail.com. Unclaimed items are handed to the local lost and found office.

13. Complaints

The passenger may complain about a ride or its price without undue delay, at the latest within 30 days, in writing to the Carrier's address or by email to komarnopttaxi@gmail.com, ideally with the receipt attached. The Carrier resolves complaints within 30 days of receipt. See also the Terms & Conditions.

Compliance is supervised by the competent transport authority (District Office, Road Transport Department) and, for consumer protection, by the Slovak Trade Inspection.

14. Final provisions

These regulations take effect on the date shown at the top. Matters not covered here are governed by Act No. 56/2012 Coll. on Road Transport, the Civil Code and other applicable Slovak laws.